Shipping & Returns

Fit 'n Prep Meals offers three options:

• Local delivery across Central Florida and the Tampa Bay area
• Pickup at our kitchen — 1516 Max Hooks Road, Suite A, Groveland, FL 34736, Monday to Friday, 9:00 AM to 5:00 PM
• Nationwide shipping — our meals ship anywhere in the United States

Every meal is chef-prepared and flash-frozen in our USDA federally inspected kitchen (EST. 3416 meat, P-3416 poultry), and travels frozen.

Orders go out on Mondays.

• Local delivery: delivered the same day, Monday.
• Shipped orders: arrive within 2 days of shipping.

Because we produce perishable food, we cannot accept returns. Once an order has been delivered, collected or shipped, it cannot be sent back to us. This is standard practice for prepared frozen food and exists to protect food safety.

We will make it right. Depending on the situation we will either ship a replacement or issue a refund, once we have proper documentation of what went wrong.

To make a claim, contact us with:

• Your order number
• A description of the problem
• Clear photographs showing the issue — for example damaged packaging, a shipment that arrived thawed, a missing item, or the wrong meal

Email: Fitnprep@fitnprep.com
Phone: (813) 278-2677

We review every claim individually and will confirm whether a replacement or a refund is the right resolution.

Problems must be reported within 48 hours of delivery or pickup. Because our meals are perishable, we cannot review claims made after that window.

You may cancel your order for a full refund any time before the order cutoff — Tuesday at 11:59 PM ET. After the cutoff we've committed your meals to production, so orders can no longer be cancelled. If something is wrong with a delivered order, see "If something is wrong with your order" above.